• Sales Leader, Efficiency Specialist, Problem Solver

Objective:

• Executive or Management Position in Sales, Technical Communications, or Customer Service

Qualifications Summary:

• Client-centered mind set
• Excellent writing and communication skills
• Years of experience as a leader
• A caring leader who spurs productivity

Software skills:

• Microsoft Office
• Dreamweaver, Illustrator, Photoshop
  
  

Related Work Experience

• 1997 to Present:  Security Lock Distributors, Westwood , Massachusetts

• Web Sales
  
  
  • Responsible for communications, customer relationship development and order fulfillment for ecommerce site customers. 
    
    

• Sales Team Leader
  

  • The A Team serves forty of the company's top accounts.  I provide leadership and support for salespeople and customer service representatives and publish a newsletter for team customers. 
    
    

    In addition, I have worked independently to streamline procedures and solve procedural problems to enable improved customer service.  To that end I have created documents and maintain an online reference library for use companywide. 

Education

• 2002: Bachelor of Science in Technical Communication, Northeastern University